Solar Energy Call Center Services

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Our Solar Energy Call Center Outsourcing Services

We offer solar energy services to a variety of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.

Our solar energy call center outsourcing services allow your company to focus on your core business and long-term success.
While we handle your solar energy services, you can focus on business development, sales support, marketing, account management, and more.
Consequently, outsourcing our call center services result in lower costs, higher efficiency, revenue, and ROI for your business.

Solar Energy Call Center Services Overview

Solar energy call center outsourcing services are a means for a solar contractor or company to lower costs, improve efficiency, increase solar energy installations, and sales. For example, solar energy outsourcing services such as telemarketing, prospect leads generation, or installation appointment setting, results in more pre-qualified installations, shorter sales cycle, increased revenue, and profitability. In short, using solar energy outsourcing services improves the process of finding and converting solar energy prospects into future revenue.

Whether your solar energy company is a small local contractor or a regional network, you should be focused on business development, not administrative activities. Basically, using solar energy call center outsourcing services gives you more time for planning, closing sales, and growing your solar energy business.

Customer Service And Administration

Your solar energy business is likely seasonal, but constantly in contact with the outside world. So the solar energy call center inside sales team handles the basic communications (day or night) with presales prospects, ongoing installation inquiries, and post-sales customers. Additionally, this now includes your remote, work-at-home sales staff. Consequently, you and the remote in-house staff are more productive and a potential solar sales lead doesn’t fall through the cracks.

A solar energy business is always processing paperwork, both physical and electronic. Correspondingly, solar energy call center services assist in preparing and filing paperwork. Additionally, meetings are scheduled in your field sales team calendar ensuring no conflicts, nor overbookings.

One of the primary goals of using solar energy call center outsourcing services is to better organize the use of time and resources. As a result, this allows greater focus on the more important functions that will contribute to the success of the solar energy business.

Following are various solar energy inside sales, customer service and administrative activities:

  • Telephone Support (Inbound, Outbound, Gatekeeper)
  • Correspondence Handling (Email and Paper)
  • Customer Service
  • Scheduling Of Appointments And Administering Calendars
  • Payments To Vendors

Lead Generation

Solar energy call center leads generation services take a variety of forms, consume time, and require lots of effort. Specifically, solar energy prospect leads can result from cold calling, neighborhood canvassing, website inquiry forms, inbound telephone calls, social media, events, and more.

These prospect leads lose their value if they are not converted to appointments. So, solar energy call center lead generation includes the follow-up process to move them through the sales funnel, to then get closed by the field sales staff.

The solar energy business is all about sales, and more sales. So, where does solar energy call center lead generation to fit in? Specifically, it is related to lead generation, lead follow up, and supporting your in-house sales team closing the qualified prospects.

The following are various solar energy lead generation activities:

  • Cold Calling Residential and Business Property Owners.
  • Advertising Placement In Local And Social Media.
  • Pre-Qualifying Telephone Inquiries.
  • Responding To Social Media And Event Contacts.
  • Virtual Inspection Of Property Solar Energy Feasibility.
  • Data Entry of Prospect Information Follow-Up.

Solar Energy Call Center Outsourcing Services

Appointment Scheduling

Appointment scheduling is considered to be one of the most difficult parts of business development and is a major challenge to growing your solar energy company. Because this is the most typical barrier in growing a company since new sales won’t be possible without first directly speaking to a prospect.

A solar energy sales representative should be more focused on closing sales and not making cold calls. Rather, this is the job of an appointment scheduler. Consequently, if you spend more time on appointment scheduling rather than selling, YOU ARE NOT SELLING. Basically, solar energy call center outsourcing gives you more opportunities and time to close sales.

Some of the primary benefits of solar energy call center appointment scheduling services are discussed below.

  • Speeds Up The Sales Cycle.
  • Keeps The Sales Pipeline Full.
  • Are Scalable And Affordable
  • Provides Measurable Results.

Solar Energy Outsourcing Services

Solar energy lead generation strategies are designed to help your company narrow down the list of potential sales leads, whether your business is commercial (B2B), residential (B2C), or both. However, lead generation through your in-house staff can be very difficult due to technology, personnel, data, and compliance issues, which usually hamper efforts to daily reach new customer prospects. Accordingly, the solution is to generate leads, appointments, and ultimately installations by using our solar energy inside sales outsourcing services.

Solar energy call center outsourcing sets the foundation for the long-term, mutually-beneficial relationship between you and your target audience. Consequently, it helps your company gain more new customers, maximize revenue, learn more about your customer base, and more. Also, you save time and money while focusing on closing sales instead of prospecting for leads.

How We Can Help

When you choose our solar energy call center services, we can help you in the following ways:

  • Save Money By Lowering Customer Acquisitions
  • Increase New Customer Sign Ups
  • Save Time And Focus On Core Business Tasks
  • Improve Efficiency Of Your Sales Process
  • Scale Based On Your Changing Needs
  • Increase Revenue By Streamlining Your Sales Process
  • Gather Information Of Your Target Audience
  • Contact Business And Consumer Markets Alike

If your solar energy company is struggling to convert sales appointments into installations, we encourage you to consider using our solar energy call center services. Because of our experience and trained specialists, we will help you grow your customer base. Basically, if the your internal sales agents can sell to pre-qualified sales appointments, then we will both be successful.

Company Resources and Risks

Outsourcing a portion of your solar energy business development is an investment of resources and entails risks.  Consequently, Nexus Teleservices takes a consultative approach in its solar energy call center services to minimize your company’s investment and risk.  Accordingly, our staff reviews with your company throughout each step of the process to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs, and customized pricing methods to allow you to focus on your core business.



Call Center Outsourcing Features

DATA SOURCES

We provide call center outsourcing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

TELEPHONE SCRIPT

The telephone presentation (script) our staff uses is determined and fully customized by your company.

This ensures consistency of how we promote your brand, product or service. Also we offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

TECHNOLOGY

We offer both progressive and predictive telephone dialing systems for high levels of productivity and appointment setting.

Our Customer Management System captures lead contact information, is accessible to your in-house sales team, and is exported to you daily for your analysis.

APPOINTMENTS

We can live-transfer a “hot” appointment to your in-house sales staff for immediate follow up.

Otherwise we “book” the appointment using an online calendar system that we both share and have visibility.

Online voice recordings of the appointment are provided for your preparation and follow up activities.

If there is a need to send information to the sales prospect before the appointment we can do that via email or SMS text.

Call Center Industries


Outsourcing Services

OUTBOUND SERVICES

INBOUND SERVICES

  • CONSUMER RESPONSE
  • CUSTOMER SERVICE
  • DEALER LOCATION
  • DIRECT TV RESPONSE
  • WEBSITE RESPONSE
  • SALES LEADS
  • ORDER PROCESSING
  • TOLL-FREE RESPONSE